Need help ?
An issue on the Road ! You need assistance ?
Call the assistance line, available 24/7 in Belgium:
The team will guide you step by step.
They may also send you a secure SMS link so you can share your location easily. No need to explain where you are — help can find you faster.
What happens to your bike?
First, a technician will try to fix your bike directly on the spot.
If it works: great, you’re back on the road.
If it can’t be fixed there, your bike will be taken to the nearest Decathlon workshop, within a maximum distance of 30 km.
And what about you?
Depending on the situation, the assistance team can help you:
go back home by taxi, or continue your journey. (up to 100 km)
So you’re not left stuck on the side of the road.
Once your bike reaches Decathlon
We take it from there.
Need a repair or maintenance?
Book your appointment online in 30 seconds. In most of our workshops, a time slot is usually available within 24 hours.
Everything you need to keep your bike in perfect condition is included — at no extra cost. This covers:
- Regular servicing and safety checks (brakes, gears, tires, chain, lights)
- Wear-and-tear parts such as brake pads, inner tubes, tires, and chains
- Repairs for punctures, mechanical issues, and adjustments
- Replacement of defective parts when needed
All maintenance can be carried out directly in-store by our Decathlon technicians. Simply book a visit at your preferred store whenever your bike needs attention — we’ll handle the rest.
Ride more, worry less — we take care of everything.
An accident or a theft? Don't worry
No stress. Long-term rental by Decathlon includes theft and damage service powered by our partner Laka.
Contact our teams to receive all guidelines and get rapid support of the insurance team : rental.be@decathlon.be
If your bike is stolen, you simply need to:
- Report the theft to the police within 2 working days.
- Submit the required information through our online claims platform.
If all conditions are met, your contract will be terminated and you won’t have to pay anything further. Ride worry-free — we’ve got you covered.
